Shipping policy

Shipping Destinations

Cendro ships to addresses throughout the United States, including all 50 states, the District of Columbia, and U.S. territories. We are committed to delivering your order safely and efficiently to your doorstep. At this time, we do not offer international shipping outside the United States and its territories.

Please ensure that your shipping address is complete and accurate at the time of checkout. We cannot be responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Rates and Free Shipping

We are pleased to offer free standard shipping on all orders shipped within the United States. There are no minimum purchase requirements, and no shipping fees will be added to your order at checkout.

All prices displayed on our website are in U.S. dollars (USD) and are exclusive of applicable sales tax. Sales tax will be calculated and added at checkout based on your shipping destination, in accordance with state and local tax regulations.

Processing and Handling Time

Orders are typically processed and prepared for shipment within 1–2 business days after payment confirmation. Processing time refers to the time between when your order is placed and when it is handed over to our shipping carrier.

Please note that processing time does not include weekends or federal holidays. Orders placed on Friday evening, Saturday, or Sunday will begin processing on the following Monday, unless Monday is a holiday.

Delivery Estimates

Once your order has been processed and shipped, standard delivery typically takes 3–5 business days. This estimate applies to most destinations within the continental United States.

Delivery to Alaska, Hawaii, and U.S. territories may require additional time due to geographic distance and carrier routing. While we strive to meet our delivery estimates, actual delivery times may vary based on carrier performance, weather conditions, and other factors beyond our control.

Your total estimated delivery time (from order placement to delivery) is generally 4–7 business days, combining processing and transit time.

Shipping Carriers and Tracking

Cendro partners with reputable national carriers, including USPS, UPS, and FedEx, to ensure reliable delivery of your order. The specific carrier used for your shipment will be determined based on your location, package size, and optimal delivery route.

Once your order ships, you will receive a shipping confirmation email at the address provided during checkout. This email will include your tracking number and a link to track your package in real time through the carrier's website.

We encourage you to monitor your tracking information for the most up-to-date delivery status. If you do not receive a shipping confirmation email within 3 business days of placing your order, please check your spam or junk folder, or contact us for assistance.

Split Shipments

In some cases, items within a single order may be shipped separately due to inventory availability, warehouse location, or product size. If your order is split into multiple shipments, you will receive separate tracking numbers for each package.

There is no additional charge for split shipments. All items in your order will still be covered by our free shipping policy.

Shipping Delays

While we make every effort to meet our stated delivery estimates, occasional delays may occur due to circumstances beyond our control, including but not limited to:

• Severe weather conditions or natural disasters
• Carrier delays or service disruptions
• High-volume shipping periods (such as major holidays)
• Incorrect or incomplete shipping addresses
• Customs clearance for shipments to U.S. territories

Cendro is not liable for delays caused by the shipping carrier or events beyond our reasonable control. If your order is significantly delayed, please contact us at contact@Cendro.shop or +1415602841, and we will work with the carrier to resolve the issue as quickly as possible.

Lost or Damaged Packages

If your tracking information indicates that your package was delivered but you did not receive it, please first check with neighbors, building management, or household members who may have accepted the delivery. Also verify that the shipping address on your order confirmation is correct.

If you are unable to locate your package within 2 business days of the carrier's delivery confirmation, please contact us immediately. We will open an investigation with the carrier and work to resolve the issue, which may include reshipping your order or issuing a refund, as appropriate.

If your package arrives visibly damaged, please do not discard the packaging. Take photos of the damaged box and its contents, and contact us within 48 hours of delivery. We will file a claim with the carrier and arrange for a replacement or refund.

Cendro is committed to ensuring that you receive your order in perfect condition. We will work diligently to address any shipping issues and make things right.

Undeliverable Packages and Incorrect Addresses

If a package is returned to us as undeliverable due to an incorrect, incomplete, or invalid address provided by the customer, we will contact you to verify the correct address. Reshipping the order may require an additional handling and shipping charge, as the initial free shipping benefit was fulfilled.

To avoid delays, please double-check your shipping information at checkout, including apartment or suite numbers, and ensure that someone is available to receive the package or that it can be left safely.

International Shipping, Duties, and Taxes

At this time, Cendro does not ship to addresses outside the United States and its territories. All orders must be shipped to a valid U.S. address.

For shipments to U.S. territories (such as Puerto Rico, Guam, the U.S. Virgin Islands, and others), customers are responsible for any applicable customs duties, import taxes, or fees imposed by the territory. These charges are separate from your order total and are collected by the carrier or customs authority upon delivery. Cendro has no control over these charges and cannot predict their amount.

Order Changes and Shipping Address Corrections

If you need to change your shipping address or cancel your order, please contact us as soon as possible at contact@Cendro.shop or +1415602841. We will do our best to accommodate your request, but once an order has been processed and shipped, we may not be able to make changes.

Address corrections requested after shipment may incur carrier rerouting fees, which will be the responsibility of the customer.

Contact Us for Shipping Questions

If you have any questions about our shipping policy, need assistance tracking your order, or require support with a shipping issue, please reach out to our customer service team:

• Email: contact@Cendro.shop
• Phone: +1415602841
• Mailing Address: Cendro, 100 Capitol St, Charleston, WV 25301, United States

Our team is here to help ensure that your shopping experience is smooth and that your order arrives on time and in excellent condition. We typically respond to inquiries within 1–2 business days.

Policy Updates

Cendro reserves the right to update or modify this Shipping Policy at any time to reflect changes in our operations, carrier partnerships, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and placement of orders after any changes constitutes your acceptance of the updated policy.