Contact Us

Get in Touch with Cendro

We're here to help! Whether you have a question about our products, need assistance with an order, or just want to share feedback, the Cendro team is ready to assist you. We value every customer and strive to provide prompt, friendly support.

Contact Information

Reach us through any of the following channels, and we'll get back to you as quickly as possible:

Business Hours

Our customer support team is available during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (EST)
  • Saturday – Sunday: Closed

Messages received outside of business hours will be answered on the next business day.

Response Time

We aim to respond to all email inquiries within 24 business hours. During peak periods or holidays, response times may be slightly longer, but we'll do our best to get back to you promptly. For urgent matters, please call us directly during business hours.

Order, Shipping & Returns Inquiries

Order Support

If you have questions about an existing order, please include your order number in your message. This helps us locate your information quickly and provide accurate assistance. You can find your order number in the confirmation email sent to you at the time of purchase.

Shipping Information

We offer free shipping on all orders within the United States. Standard delivery takes 3–5 business days from the date your order is shipped. Once your order leaves our facility, you'll receive a shipping confirmation email with tracking information so you can monitor your package every step of the way.

If your order hasn't arrived within the expected timeframe, or if you have questions about shipping or delivery, please contact us and we'll be happy to investigate.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange. Items must be unused, in original condition, and in their original packaging.

For detailed instructions on how to initiate a return, eligibility requirements, and our full return policy, please visit our Returns & Refunds page or contact our support team. We're here to make the process as smooth as possible.

We're Here to Help

Your satisfaction is our top priority. Whether you need product recommendations, technical support, or assistance with your account, don't hesitate to reach out. We look forward to hearing from you!