Privacy policy

Introduction

Last updated: August 30, 2026

Cendro ("we," "us," or "our") operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cendro is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services, pages or screens you visited, links clicked, features used, search queries, and time spent on pages or screens.
Geolocation information including general location data inferred from your IP address or, with your consent, precise location data from your device.
Cookies and tracking data including information collected through cookies, web beacons, pixels, and similar tracking technologies (see "Cookies and Tracking Technologies" section below).
Inferences including predictions or conclusions drawn from any of the above information to create a profile reflecting your preferences, characteristics, behavior, and attitudes.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, make a purchase, communicate with us, sign up for our newsletter, participate in a survey or promotion, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf (such as payment processors, shipping carriers, hosting providers, and analytics services).
From our partners or other third parties including advertising networks, social media platforms, data analytics providers, and other third-party sources.
From publicly available sources including public databases and records.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping (which is FREE within the United States, with delivery in 3-5 working days), to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you, to maintain our business relationship with you, to respond to your inquiries and comments, to notify you about changes to our Services or policies, and to send you administrative information.
Legal Reasons. We use your personal information to comply with applicable laws, regulations, legal processes or enforceable governmental requests, to enforce our Terms of Service or other agreements, to protect the rights, property or safety of Cendro, our customers or others, and to resolve disputes.
Research and Analytics. We use your personal information to analyze usage trends, measure the effectiveness of our marketing campaigns, understand how customers interact with our Services, conduct market research, and improve our products, services, and customer experience.
With Your Consent. We may use your personal information for other purposes with your explicit consent, which you may withdraw at any time.

How We Share Your Personal Information

We may share your personal information with the following categories of third parties:

Service Providers

We share your personal information with service providers who perform services on our behalf, including:

E-commerce platform and hosting: Shopify Inc., which powers our online store and hosts our website infrastructure.
Payment processors: Third-party payment gateways and processors that handle credit card and other payment transactions securely.
Shipping and fulfillment: Carriers and logistics providers who deliver your orders (delivery is 3-5 working days within the United States, with FREE shipping).
Analytics providers: Services that help us understand how customers use our Services, including website analytics, conversion tracking, and performance monitoring.
Marketing and advertising services: Email marketing platforms, advertising networks, social media platforms, and other marketing technology providers that help us reach customers and promote our products.
Customer support tools: Platforms that enable us to communicate with you and provide customer service.
Cloud storage and data management: Providers that store and manage our data securely.

These service providers are contractually obligated to use your personal information only as necessary to provide services to us and are prohibited from using it for their own purposes.

Business Transfers

We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Obligations and Rights

We may disclose your personal information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, subpoena, or legal process, or to protect the rights, property, and safety of Cendro, our customers, or others.

With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so.

Do Not Sell or Share My Personal Information

Under California and certain other state privacy laws, "selling" or "sharing" personal information includes disclosing it to third parties for monetary or other valuable consideration, or for cross-context behavioral advertising (also known as targeted advertising).

We may share certain categories of your personal information (such as device information, usage information, and inferences) with advertising networks and analytics providers in ways that may be considered a "sale" or "share" under these laws. This sharing enables us to show you relevant advertisements on other websites and platforms and to analyze the effectiveness of our marketing.

You have the right to opt out of the sale or sharing of your personal information. To exercise this right:

Click on the "Do Not Sell or Share My Personal Information" link in the footer of our website, if available.
Email us at contact@Cendro.shop with "Do Not Sell or Share" in the subject line.
Call us at +1415602841 and request to opt out.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and to provide, improve, and personalize our Services.

What Are Cookies?

Cookies are small data files placed on your device when you visit a website. Cookies allow the website to recognize your device and remember information about your visit, such as your preferences and past actions.

Types of Cookies We Use

Essential cookies: These are necessary for the website to function properly and enable core functionality such as security, network management, shopping cart operation, and accessibility. You cannot opt out of these cookies.
Performance and analytics cookies: These collect information about how visitors use our website, such as which pages are visited most often and how users navigate through the site. This helps us improve our Services.
Functionality cookies: These allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.
Advertising and targeting cookies: These are used to deliver advertisements relevant to you and your interests, limit the number of times you see an advertisement, and measure the effectiveness of advertising campaigns. They may be set by us or by third-party advertising partners.

Third-Party Cookies and Tracking

We work with third-party service providers (such as Google Analytics, Facebook Pixel, and other advertising networks) who may place cookies or use similar tracking technologies on your device to collect information about your online activities across different websites over time. This information may be used for targeted advertising, analytics, and attribution.

Your Cookie Choices

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. You can also delete cookies that have already been set. Please note that if you choose to disable cookies, some features of our Services may not function properly.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org or www.youronlinechoices.com.

For information about opting out of interest-based advertising, visit:

Digital Advertising Alliance (DAA): www.aboutads.info/choices
Network Advertising Initiative (NAI): www.networkadvertising.org/choices
Google Ads Settings: www.google.com/settings/ads
Facebook Ad Preferences: www.facebook.com/ads/preferences

Please note that opting out of advertising cookies does not mean you will stop seeing advertisements; it means the ads you see will be less relevant to your interests.

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information.

Right to Know

You have the right to request that we disclose to you the following information covering the 12 months preceding your request:

The categories of personal information we collected about you.
The categories of sources from which we collected the personal information.
The business or commercial purpose for collecting, selling, or sharing personal information.
The categories of third parties to whom we disclose personal information.
The specific pieces of personal information we collected about you.
If we sold or shared your personal information, the categories of personal information sold or shared to each category of recipient.
If we disclosed your personal information for a business purpose, the categories of personal information disclosed to each category of recipient.

Right to Delete

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law (such as to complete a transaction, detect security incidents, comply with legal obligations, or for internal uses reasonably aligned with your expectations).

Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of processing.

Right to Opt Out of Sale or Sharing

As described in the "Do Not Sell or Share My Personal Information" section above, you have the right to opt out of the sale or sharing of your personal information.

Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of sensitive personal information to certain specified purposes. We do not use or disclose sensitive personal information for purposes other than those permitted under the CPRA, and therefore this right does not currently apply to our data practices.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising any of your CCPA/CPRA rights. We will not discriminate against you for exercising your rights, including by denying goods or services, charging different prices or rates, providing a different level or quality of goods or services, or suggesting that you will receive a different price or level of quality.

Privacy Rights for Residents of Other States

Residents of certain other U.S. states (including Colorado, Connecticut, Utah, Virginia, and others with comprehensive privacy laws) may have similar rights regarding their personal information. If you are a resident of one of these states, you may have the right to: