Refund policy

At Cendro, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process. Please review the terms below carefully to understand your options and our procedures.

Return Window

You may return eligible items within 30 days from the date of delivery. This return period is Cendro's own policy; there is no statutory cooling-off period for most online sales in the United States. To qualify for a return, your request must be initiated within this 30-day window, and the item must be returned in accordance with the conditions outlined below.

Eligibility and Item Condition Requirements

To be eligible for a return, items must meet the following conditions:

  • Unused and in original condition: Items must be unworn, unused, and in the same condition as when you received them.
  • Original packaging: All original tags, labels, packaging materials, and any included accessories or documentation must be intact and included with the return.
  • Proof of purchase: You must provide your order number or receipt as proof of purchase.

Items that show signs of wear, damage, alteration, or are missing original packaging or tags may not be accepted for return, and may be sent back to you at your expense.

How to Initiate a Return

If you wish to return an item, please contact us first to receive return authorization and instructions:

  • Email: contact@Cendro.shop
  • Phone: +1415602841

When contacting us, please include your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will guide you through the process and provide you with a return authorization and the return shipping address.

Return Shipping Address

Once your return is authorized, please send the item(s) to:

Cendro
100 Capitol St
Charleston, 25301
United States

Please ensure the package is securely packed to prevent damage in transit. We recommend using a trackable shipping method and retaining your shipping receipt until your return is processed.

Return Shipping Costs

For standard returns initiated by the customer (for reasons such as change of mind or ordering the wrong item), the customer is responsible for return shipping costs. We recommend choosing a shipping method with tracking and insurance for your protection.

If your return is due to an error on our part—such as receiving a damaged, defective, or incorrect item—Cendro will cover the cost of return shipping. Please contact us at contact@Cendro.shop or +1415602841 before returning the item so we can arrange prepaid return shipping or provide you with a refund for your return shipping costs.

Refund Method and Timing

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If your return is approved:

  • Refund method: Your refund will be processed to the original payment method used at the time of purchase.
  • Refund timing: Approved refunds are typically processed within 5–7 business days of receipt and inspection of the returned item. Depending on your bank or credit card issuer, it may take an additional 3–10 business days for the refund to appear in your account.
  • Refund amount: You will receive a refund for the purchase price of the returned item(s). Since shipping within the United States is free, no shipping charges will be deducted from your refund for outbound delivery. However, if you paid return shipping costs (for a standard, non-defective return), those costs are non-refundable.

If your return is rejected due to the item not meeting our return conditions, we will contact you to arrange return of the item to you, and no refund will be issued.

Exchanges

At this time, Cendro does not offer direct exchanges. If you need a different size, color, or product, please return the original item following the return process outlined above and place a new order on our website for the item you prefer. This ensures you receive your replacement quickly, as new orders are typically processed and shipped within 3–5 working days.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately:

  • Email: contact@Cendro.shop
  • Phone: +1415602841

Please provide your order number, a description of the issue, and photographs of the damaged or incorrect item (including packaging, if applicable). We will work with you promptly to resolve the issue.

For damaged, defective, or incorrect items:

  • Cendro will cover all return shipping costs.
  • We will send you a replacement item at no additional charge, or issue a full refund, depending on your preference and product availability.
  • No return shipping cost will be charged to you.

We stand behind the quality of our products and will ensure any issue is resolved to your satisfaction at no cost to you.

Non-Returnable Items

Certain items are not eligible for return due to health, safety, or hygiene reasons, or because of their nature. Non-returnable items include, but are not limited to:

  • Personal care or hygiene products that have been opened or used
  • Customized, personalized, or made-to-order items
  • Perishable goods
  • Downloadable software, digital products, or gift cards
  • Items marked as final sale or non-returnable at the time of purchase

If you have questions about whether a specific item is returnable, please contact us before making your purchase.

Order Cancellation

You may cancel your order before it has been shipped. Because orders are typically processed and dispatched quickly (within 3–5 working days), please contact us as soon as possible if you wish to cancel:

  • Email: contact@Cendro.shop
  • Phone: +1415602841

Provide your order number and request cancellation. If we are able to cancel your order before it ships, we will issue a full refund to your original payment method. If your order has already been dispatched, you will need to follow our standard return process once you receive the item.

Lost or Stolen Packages

Cendro is not responsible for packages that are lost or stolen after delivery confirmation by the carrier. If tracking information confirms that your package was delivered but you did not receive it, please contact the carrier directly and file a claim. You may also want to check with neighbors or your building management. If you need assistance or have concerns, please reach out to us at contact@Cendro.shop or +1415602841, and we will do our best to help.

Contact Us

If you have any questions about our Return & Refund Policy, need assistance with a return, or require further clarification, please do not hesitate to contact us:

Cendro
100 Capitol St
Charleston, 25301
United States
Email: contact@Cendro.shop
Phone: +1415602841

Our customer service team is here to help ensure your experience with Cendro is positive and hassle-free.

Policy Updates

Cendro reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

This policy was last updated on the date of publication. Please check this page regularly for the most current information.